As the company grew, Tim focused on finding the best technology for his business. Tim pursued a best-of-breed approach, meaning he opted to select the best possible retail technology for his store even if it didn’t support his warehouse.
“The point-of-sale system for a retail store is critical. It is how you place orders, track inventory, balance tills, and know what is selling. The health of the entire company lives within it.”
In the past, Tim’s staff did lots of mouse clicking and manual entry, which stifled customer experiences. Staff would then also manually enter information each day into Metrc (Colorado’s traceability system), which resulted in even more error and reconciliation. “We spent hours each day dealing with adjustments to ensure our inventory remained true.”
Green Bits Solution
When Tim went looking for a new platform, he had three years of operating experience. He knew what he wanted by the time he came across Green Bits. “Green Bits is a platform that can grow with us. It seamlessly integrates into Metrc, which saves time and reduces errors. It is very quick, which supports great customer experiences. And it captures and displays the information that is helpful to me as an owner.”
Take customer experience, for instance. Instead of budtenders fumbling through transactions at the point-of-sale, Green Bits streamlines the sales experience with fully integrated barcode scanning. “It’s like ‘bleep’ and you’re done. With Green Bits, it’s like going to the grocery store.”
With a more seamless experience, budtender-customer interactions are more engaging and Colorado Harvest sees more transactions per day.