Altitude prides itself on delivering a great customer experience. “We stay on top of the trends in the industry. Whether it is demand for flower, concentrates, edibles or topicals, we try to orient our shopping experience around the latest interests of each customer.”
Yet, with the heavy volume of customers, Altitude struggled to effectively manage customer queues. There were times when as many as 25 customers were either in the waiting area or trying to complete a transaction. Altitude’s prior retail system couldn’t handle the volume.
“We had customers waiting upwards of 20 minutes and systems stalling. It was tough to find a day where we could tend to our customers without running around with our heads cut off. We had to begin discounting to keep people happy. At that point, it is not very constructive.”
Green Bits Solution
Altitude made the switch to Green Bits to speed up transactions and deliver the type of customer experience Jordan and his team pride themselves on. Green Bits could provide the speed and stability that Altitude was looking for.
The Green Bits barcode system facilitates fast check-out and Green Bits’ 99.99% uptime allows Altitude to manage customer queues even during peak hours. This eliminates the need to give away discounted product to salvage customer relationships.
“For the budtender, it is very user friendly. We can educate customers on new products, listen to their thoughts on the products they’d like to see - essentially deliver an intimate experience. And all while getting customers in and out as quickly as possible.”